How can we help?
We typically respond within 24 hours. For fastest help, check the FAQ below first — most questions are answered there.
Getting started
How does HoldOn intercept my shopping apps?
HoldOn uses Apple's Screen Time framework to detect when you open a shopping app you've selected. When you open that app, HoldOn shows you a quick reality check — your budget, the impact of your purchase, and 3 questions to help you decide if it's really worth it. The interception happens directly on your device; no data about which apps you use is ever sent to our servers.
Why do I need to grant Screen Time permission?
Apple requires explicit permission for any app that monitors usage of other apps. This permission is what allows HoldOn to detect when you open Amazon, Zara, Shein, or any other app you've chosen to watch. Without it, HoldOn can't intercept anything. Your app selection stays private on your device — we never see which apps you've chosen.
How do I add or change the apps I want to monitor?
Go to Settings → Apps to Watch → tap "Select Apps to Watch". You'll see Apple's native app picker. Free plan users can monitor 1 app. Premium users can monitor unlimited apps. Changes take effect immediately.
Premium & billing
How do I cancel my subscription?
HoldOn subscriptions are managed directly by Apple. To cancel: open the Settings app on your iPhone → tap your name → Subscriptions → find HoldOn → Cancel Subscription. You'll keep Premium access until the end of your current billing period.
I have a promo code — where do I enter it?
On the paywall screen (the "Go Premium" or "Start saving today!" screen), tap "I have a promo code" just below the "Start here" button. Enter your code and tap Apply. If valid, you'll see the discounted price applied automatically. The discount applies to your first payment only.
Can I restore my purchase on a new device?
Yes. On the paywall screen, scroll down and tap "Restore purchase". As long as you're signed in with the same Apple ID you used to purchase, your Premium will be restored at no cost.
Account & data
How do I delete my account and data?
Send us an email at holdon.app@gmail.com with the subject "Delete my account" from the email address associated with your HoldOn account. We'll permanently delete all your data within 30 days and confirm once it's done.
My savings or streak data seems wrong — what do I do?
First, try closing and reopening the app — your dashboard syncs with our servers on launch. If data is still incorrect after 24 hours, contact us at holdon.app@gmail.com with a description of what you expected vs. what you see, and we'll investigate.
Contact us
📝 When contacting us, please include:
Your iPhone model, iOS version, and a brief description of the issue. Screenshots are always helpful!